Terms & Conditions
By booking through the Global Air VIP website, all clients automatically agree with the Terms and Conditions set by Global Air VIP.
1. Passenger responsibilities
Global Air VIP cannot be used to obtain an exemption from mandatory official measures in the passenger handling process such as passenger screening, passport control or clearing customs. The immigration and customs area are independent and external from the Government, they have their own rules which must be respected and complied with. During the walking through these areas the passenger must be responsible for the carrying and transfer of their documents and personal belongings, though passengers will be escorted. Please note that Immigration, Airline and Meet and Greet Company are 3 different entities, therefore any delay, changes of border rules, cancellation or airline or/and Immigration refusal for passengers to enter the country and/or to board the flight. Meet and Greet Terms and Conditions will be applied accordingly and Global Air VIP Team will not be held liable for the decision of airline and immigration. Global Air VIP customers are responsible for all VAT taxes that apply. A service request becomes an order only when Global Air VIP responds with a confirmation. Global Air VIP Services is not liable for missing bags; it is the passenger’s responsibility to confirm their luggage at the belt with the porter. Upon purchasing the service from Global Air VIP Services, you agree not to disparage or denigrate Global Air VIP orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mention the company, its operations, clients, employees, products, or services without the prior written consent of the company. Global Air VIP do not include medical assistance, assistance with meals/drinks or aid within a restroom.
2. Cancelations & Changes
Customer/Agency is responsible for informing Global Air VIP Services of voluntary changes to the original itinerary. Any cancellation between 72-48hrs prior to the service is subject to 50% refund of the total booking price. Any cancellation with less than 48hrs notice is not refundable. Any modifications must be done at least 24 hours in advance of the scheduled service and may be subject to additional fees up to 100% of the value of the booking. In such circumstances, any service fees already paid to Global Air VIP Services will be non-refundable. A transaction processing fee of 5% will be deducted from all refunds. Customer/Agency agrees to provide all the necessary information for Global Air VIP Services to coordinate and deliver the service. Incomplete service due to inaccurate or missing information will not be eligible for refunds. Global Air VIP Services will charge for additional customers in the party beyond those that have been confirmed in advance. Global Air VIP Services reserves the right to charge the original form of payment for any additional customers. All complaints must be received within 72 hours after the service is rendered in order to be eligible for a refund, if applicable.
3. Special Needs
Customers with disability-related needs should contact Global Air VIP Services at bookings@gbairvip.com to make their reservations and to discuss their disability-related needs.