Customer/Agency is responsible for informing Global Air VIP Services of voluntary changes to the original itinerary.
- Any cancellation between 72-48hrs prior to the service is subject to 50% refund of the total booking price.
- Any cancellation with less than 48hrs notice is not refundable.
- Any modifications must be done at least 24 hours in advance of the scheduled service and may be subject to additional fees up to 100% of the value of the booking. In such circumstances, any service fees already paid to Global Air VIP Services will be non-refundable.
- A transaction processing fee of 5% will be deducted from all refunds.
- Customer/Agency agrees to provide all the necessary information for Global Air VIP Services to coordinate and deliver the service.
- Incomplete service due to inaccurate or missing information will not be eligible for refunds.
- Global Air VIP Services will charge for additional customers in the party beyond those that have been confirmed in advance.
- Global Air VIP Services reserves the right to charge the original form of payment for any additional customers.
- All complaints must be received within 72 hours after the service is rendered in order to be eligible for a refund, if applicable.
